Frequently Asked Questions

How is it made?

Most pieces start as a rough sketch before being sculpted in clay and slowly brought to life. Depending on the intricacy and complexity determines how long the sculpting process takes. Estimating from a week to multiple months. Once the sculpting process is complete, I either move on to painting, molding or casting. Then I take the final steps to ensure the longevity of the artwork and it's completed.

Shipping

Shipping & Delivery Policy

Please carefully review our shipping & Delivery Policy when purchasing our products. This Policy will apply to any order you place with us.

What Are My Shipping & Delivery Options

We offer shipping VIA USPS Ground Advantage 2-5 business days. shipping prices vary depending on the zone we are shipping to.

Do You Deliver Internationally?

We offer shipping to the following countries:

United States

Australia

Canada 

Mexico

Free shipping is not valid on international orders.

For information about the customs process:

Email info@ddactyl.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Are There Shipping Restrictions?

We cannot ship to PO boxes.

No shipping on Saturday or Sunday.

Order cut-off time is 3 PM (GMT-8)

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us by:

Email: info@ddactyl.com

Return Policy

Returns are accepted for 5 days.

Free return shipping.

No restocking fee.

No returns on sale items.

No exchanges.

Items must be returned in their original condition. 

Care Instructions

Handle with Care: Be mindful when handling and mounting sculptures as it is delicate artwork.

Gentle Dusting: Use a soft, dry brush to gently dust the surface of the sculpture. Avoid using harsh cleaning materials or liquids, as it that may damage the surface of the sculpture.

Remember, a little extra care will preserve the beauty of your art for years.